Coronavirus (COVID-19) Information

As guidance and resources become available, ServiceSource will update this page. In addition, ServiceSource recommends following the guidance issued by state and local health departments. Please see the Centers for Disease Control and Prevention (CDC) website for the latest national information.

We continue to work closely with local health officials and federal government partners to implement guidance to mitigate the exposure of COVID-19 on our employees, program participants, visitors and guests.

Click here to read a message from our CEO, Bruce Patterson.


Site Status

For site status, click here (Last Updated: May 23, 2021 at 10:00 AM).

LTCIS Site Status

For more information on the reopening of our LTCIS programs in Delaware, North Carolina, Utah and Virginia, click here.

Vaccine Education

The distribution of the COVID-19 vaccine supports our focus on safety and well-being as well as our efforts to return to a more normal environment and the resumption of key services for the people we serve. To review the latest resources we have available for our #VaccinesWorkForYou campaign, visit

Employee Resources

For the latest guidance, policies and resources, visit the Employee Intranet by clicking here.

Community Resources

ServiceSource has complied some helpful resources for community members. To view these resources, please visit:

State Guidance

For the latest information about COVID-19 measures being taken in your state or territory, please click here.

Advocacy Alerts

Help us protect community-based services for persons with disabilities. For more information, please click here.


Face Coverings

The Centers for Disease Control and Prevention (CDC) has issued a new recommendation to wear cloth face coverings in public settings when social distancing measures are difficult to maintain. Visit the CDC website for more information.

Who are at Higher Risk and What You Need to Know?

Based on currently available information, older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. This includes:

  • Older Adults (65+)
  • People who live in a nursing home or long-term care facility
  • People with chronic lung disease or moderate to severe asthma
  • People who have serious heart conditions
  • People who have weaker immune systems including those undergoing cancer treatment
  • People of any age with severe obesity or certain underlying medical conditions such as those with diabetes, renal failure or liver disease

If you are at higher risk for serious illness from COVID-19, it is extra important for you to take actions to reduce your risk of getting sick. Visit the CDC website to learn more.

Everyday Preventive Actions to Reduce Risk of Illness

The following guidance has been issued to help Americans slow the spread of COVID-19 and protect you and those around you.

  • If you feel sick, stay home. Do not go to work. Contact your medical provider.
  • If your children are sick, keep them at home. Do not send them to school or daycare. Contact your medical provider.
  • If someone in your household has tested positive for the coronavirus, keep the entire household at home. Do not go to work. Do not go to school. Contact your medical provider.
  • If you are an older person, stay home and away from other people.
  • If you are a person with a serious underlying health condition that can put you at increased risk (for example, a condition that impairs your lung or heart function or weakens your immune system), stay home and away from other people.
  • Work or engage in school from home whenever possible.
  • Avoid social gatherings in groups of more than 10 people.
  • Avoid eating or drinking at bars, restaurants, and food courts – use drive-thru, pickup, or delivery options.
  • Avoid discretionary travel, shopping trips, and social visits.
  • Do not visit nursing homes, retirement homes, or long-term care facilities unless to provide critical assistance.
  • Practice good hygiene (wash your hands, avoid touching your face, sneeze or cough into a tissue or inside your elbow, disinfect frequently used items as much as possible.
  • Do not hug, shake hands or high five.
  • Maintain a distance of approximately six feet from others when possible.
  • Take care of your body. Eat healthy, well-balanced meals, exercise regularly, get plenty of sleep, and practice coping with stress.

Watch for Symptoms

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Chills
  • Muscle pain
  • Sore throat
  • New loss of taste or smell
  • This list is not all possible symptoms. Other less common symptoms have been reported, including gastrointestinal symptoms like nausea, vomiting, or diarrhea.

Visit the CDC website to learn more or to use the Self Checker Tool – a guide to help you make decisions and seek appropriate medical care.

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